Customer Invoices

📖 Customer Invoices User Guide

Table of Contents

  • Overview

  • Creating Invoices

  • Sharing Payment Links

  • Managing Invoices

  • Payment Flow

  • Troubleshooting

  • FAQs

Overview

What are Customer Invoices?

Customer Invoices allow you to request payments from external customers (people who don't have Gangmates accounts). Your customers receive a secure payment link where they can view the invoice and pay online.

When Should You Use Customer Invoices?

✅ Billing clients for services rendered ✅ Requesting payment for products sold ✅ Collecting deposits or advance payments ✅ Any situation where you need to get paid by someone outside your company

Key Benefits

No Account Required

Customers don't need to sign up for Gangmates

Fast Payment

Money goes directly to your wallet

Professional

Branded invoice pages

Easy Tracking

See all invoices in one place

Automatic Notifications

Both parties get email confirmations

Creating Invoices

Step 1: Access Invoice Creation

  1. Log in to your Gangmates account

  2. Click "Invoices" in the main navigation

  3. Click the "New Invoice" button (green button in top-right)

  4. In the popup, select "Customer Invoice"

Step 2: Customer Information

Customer Name (Required)

Enter your customer's full name

Customer Email (Optional but Recommended)

Invoice will be automatically sent to this email

Format: +234 XXX XXX XXXX

Purpose/Description (Required)

Clear description of what you're billing for

Example: Payment confirms your order. Delivery in 5 business days.

https://yourdomain.com/pay-invoice/ABC123XYZ456

Step 1: Receives Invoice

  • Gets email with invoice details (if email provided)

  • OR receives payment link via WhatsApp/SMS from you

Step 2: Views Invoice

  • Clicks link to view professional invoice page

  • Sees:

    • Your company name and details

    • Invoice amount and description

    • "Pay Now" button

Step 3: Initiates Payment

  • Clicks "Pay Now" button

  • Payment timer starts: 15 minutes to complete

  • Redirected to secure payment provider

Step 4: Completes Payment

  • Enters card details or selects payment method

  • Confirms payment

  • Payment processed securely

Step 5: Confirmation

  • Sees success message

  • Both you and customer receive email confirmation

  • Customer can download receipt

Business Owner View* Invoice shows status: "Unpaid"

  • You can share the payment link

  • You can cancel if needed

    * Invoice status changes to: "Paid"

  • You see payment details:

    • Amount paid

    • Transaction fee

    • Transaction reference

    • Payment date and time

  • Money is in your wallet

  • You receive email notification### Payment Timeline

Total time: Usually 1-3 minutes for the whole process

Stage
Time

Customer receives link

Instant

Customer views invoice

Few seconds

Payment processing

1-2 minutes

Confirmation & credit

Instant

Troubleshooting

Customer Didn't Receive EmailPossible causes:

  • Email address was entered incorrectly

  • Email went to spam folder

  • Email service is downSolutions:

  1. Check if you typed the email correctly in the invoice

  2. Ask customer to check their spam/junk folder

  3. Copy the payment link and send it manually via WhatsApp/SMS

Payment Link Doesn't WorkPossible causes:

  • Link was copied incorrectly

  • Invoice was cancelled

  • Temporary connection issueSolutions:

  1. Copy the link again from the invoice details page

  2. Check if invoice status is "Unpaid" (not cancelled)

  3. Ask customer to try a different browser

  4. Share QR code as alternative

Customer Says "Payment Failed"Possible causes:

  • Insufficient funds

  • Card declined by bank

  • Payment limit exceeded

  • Network timeoutSolutions:

  1. Ask customer to try again

  2. Suggest alternative card or payment method

  3. Check if customer's bank allows online payments

  4. If issue persists, create a new invoice

Invoice Paid But Status Shows "Unpaid"Possible causes:

  • Payment confirmation is delayed

  • Network issue during callbackSolutions:

  1. Wait 5-10 minutes and refresh the page

  2. Check your wallet transactions to confirm payment was received

  3. If payment is in wallet but invoice not updated, contact support with:

    • Invoice number

    • Transaction reference

    • Payment timestamp

Need to Change Invoice AmountSolution: You cannot edit an invoice after creation1. Cancel the existing invoice

  1. Create a new invoice with correct amount

FAQs

General QuestionsQ: Do customers need a Gangmates account to pay?

A: No. Customers just need the payment link. They can pay without signing up.

Q: What payment methods do customers have?

A: Debit cards, bank transfers, and other methods supported by Flutterwave/Monnify.

Q: Is there a fee for using Customer Invoices?

A: The payment provider charges a small transaction fee (deducted from payment automatically).

Q: Can I create invoices in other currencies?

A: Currently only Nigerian Naira (NGN) is supported.

Q: How long is the payment link valid?

A: Payment links don't expire unless you cancel the invoice.

### Payment Questions

Q: Why is there a 15-minute timer?

A: This prevents payment processing issues. The timer only starts when customer clicks "Pay Now", not when they receive the link.

### Technical Questions

Q: Can customers pay from mobile phones?

A: Yes! The invoice page is fully mobile-responsive.

### Business Questions

Q: Can I issue refunds?

A: Contact support to process refunds. Full self-service refunds coming soon.

***

Need More Help?

📧 Email Support

[email protected]

💬 Live Chat

Available in your dashboard (bottom-right corner)

📞 Phone

[Your support phone number]

📚 Knowledge Base

help.gangmates.com

**Support Hours**: Monday - Friday, 9 AM - 6 PM WAT

Last Updated: January 2026 • Document Version 1.0

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